Shipping FAQ

Shipping FAQ

We want your Earth and Sea Wellness order to arrive fresh, safe, and on time. Here's everything you need to know about how we ship.

When do you ship orders?
We ship Monday through Wednesday in the order received. This schedule ensures your sea moss gel arrives fresh and within our quality standards. Orders placed after Wednesday will ship the following Monday.

What shipping carrier do you use?
We use USPS Priority Mail for all sea moss gel orders to ensure freshness and timely arrival.

How is my sea moss gel packaged to stay fresh?
When your order leaves us, the sea moss gels are practically frozen, then packed with non-toxic ice packs and insulated packaging to maintain freshness throughout transit. We take every precaution to ensure your order arrives in perfect condition.

How long does shipping take?
Shipping typically takes 3–5 business days via USPS Priority Mail once your order has been dispatched.

The ice pack wasn't frozen when my order arrived — is that normal?
Yes, that is completely normal! The ice packs are designed to keep your gel cool during transit, not necessarily to arrive frozen. The most important thing is to refrigerate your sea moss gel immediately upon arrival to maintain freshness and quality.

Do you ship internationally?
Yes, we do ship internationally! However, due to distance and customs processing times, we only ship non-perishable items internationally. Sea moss gels are not available for international shipping to ensure product quality and safety.

What is your refund policy for sea moss gels?
We do not offer refunds on sea moss gels unless there was an error on our part. If your order's shipping time is well outside our normal 3–5 business day window, we will replace your order. However, if delivery falls within the standard timeframe, the sea moss is considered viable and no refunds or exchanges will be made. If you have a concern about your order, please contact us and we will do our best to assist you.